DATA PROTECTION DIRECTIVE
ELITE-POUCHES understands that your privacy is important to you. We are committed to respecting your privacy and protecting your personal data. ELITE-POUCHES complies with applicable regulations on the processing of personal data and always strives to provide you with optimal protection of integrity. We comply with legal provisions on data protection (LPD), the Ordinance on the Federal Act on Data Protection (OLPD), the Telecommunications Act (LTC), the EU General Data Protection Regulation (GDPR), and other applicable provisions of Swiss and European data protection law.
This Data Protection Directive is designed to help you understand how we collect, process, and use your personal data when you create an account or purchase products on the website www.ELITE-POUCHES.COM (“the Website”).
Owner of your personal data
ELITE-POUCHES, CROWN POUCHES SARL, Avenue des Alpes 79, CH-1814 La Tour-de-Peilz, VD, Switzerland, operates the Website. Therefore, ELITE-POUCHES is responsible for the processing of personal data related to the Website.
Security
We have implemented generally accepted technological and operational security standards to protect your personal data against loss, misuse, alteration, or destruction. Only authorized staff and third-party service providers of ELITE-POUCHES have access to your personal data, and these employees and providers are required to treat this information as confidential. Despite these precautions, ELITE-POUCHES cannot guarantee that unauthorized persons will not access your personal data.
Consent and Changes to the Data Protection Directive
By using the Sites, you consent to the collection, use, and storage of your personal data by us as described in this Data Protection Directive and elsewhere on the Sites. We reserve the right to make changes to this Data Protection Directive from time to time. We will alert you to these changes by updating this Data Protection Directive. If we make material changes to this Data Protection Directive that strengthen our rights regarding the use of personal data, we have previously collected about you, we will obtain your consent by either sending you an email to your registered email address or by prominently posting information about the changes to our Sites.
Use of Personal Data
We use your personal data primarily to fulfill our obligations to you – for example, to create an account and to process, store, update, and deliver your orders. Your data will also be stored for information and marketing purposes. This means that we may, while respecting our business interests, use your personal data to contact you via various information and marketing channels. Below is information on the different categories of personal data as well as the purpose and legal basis of our processing.
Information provided directly by you
For customers
When you order a product on the Website, we ask you to provide the following information about yourself:
First Name *
Last Name *
Street *
C/O
Postal Code *
City *
Country
Email Address *
Phone Number *
Payment Information *
Fields marked with an * are mandatory.
We need this information to process (store, update, and deliver) your orders and to manage any returns. If you do not provide the above information, we will not be able to process your orders. The legal basis for processing this data for these purposes is the performance of a contract (order and purchase contract; cf. Art. 6 para. 1 lit. b GDPR) and our legitimate interest in managing any returns (cf. Art. 6 para. 1 lit. f GDPR).
We also ask you to provide your date of birth when you first visit the Website. We need this information to verify your age. The legal basis for processing this data is our legal obligation to comply with age limits for the sale of tobacco products.
Furthermore, we process your orders and payment data based on our legal obligations in accounting.
Finally, we maintain and process the history of your orders, i.e., information about the items you ordered, the number of items, the order date, and the item price. We retain this data to provide you with post-order services and to process any claims. The legal basis for this processing is our legitimate interest in providing the best possible service, contributing to the safe use of our goods, and protecting our rights in case of claims (cf. Art. 6, para. 1, lit. f GDPR). We process the above data to comply with our legal obligations regarding product safety.
For account holders
When you create an account on the Website, we ask you to provide the following information about yourself:
First Name *
Last Name *
Phone Number
Email Address *
Password *
Confirm Password *
Fields marked with an * are mandatory.
We need this information to create and manage accounts. The legal basis for processing this data is our legitimate interest in managing your account (Art. 6 para. 1 lit. f GDPR). You can refuse this type of data processing at any time. However, we will no longer be able to manage your account and will close it.
For those who communicate with customer service
When you communicate with our customer service, we may collect the following information:
First Name
Last Name
Email Address (if you contact us by email at info@ELITE-POUCHES.COM
IP Address (if you use our Live-Chat)
Phone Number and Address
Content of your request
We process this information to manage customer service inquiries. The legal basis for this processing is our legitimate interest in administering customer service (see Art. 6, para. 1, lit. f GDPR) and in complying with legal obligations, such as product safety requirements.
Visitors to the Website
When you visit the Website, ELITE-POUCHES collects the following information (also see ELITE-POUCHES cookie and other tracking technology information). Please note that when you use third-party cookies, companies other than ELITE-POUCHES may also collect your IP address when you visit the Website. How this is done and how you can restrict or disable cookies in your web browser is described in ELITE-POUCHES cookie information.
Device Information: Your MAC or IP address and device settings with which you access our services, your computer’s operating system, and the browser used (type, version, and language).
Name of the owner of the IP address range (usually your internet service provider)
Date and time of access, name and URL of the data retrieved.
Website from which our domain was accessed (referral URL)
Transmission protocol used (e.g., HTTP/1.1)
Login information: when and how long you use our services, the search terms you enter when using our services, and any information stored in the cookies we install on your device.
Location information: the GPS signal from your device or information about nearby Wi-Fi access points and mobile phone masts that may be sent to us when you use our services.
We use your IP address to redirect you to the appropriate website in your country. Additionally, your IP address is used to prevent potential violations, incidents, and other abuses of our services on the Website. Furthermore, the IP address is used to maintain statistics on Website visitors and to update and improve the Website. The IP address may also be used for identification purposes in civil and criminal proceedings against the data subject, if necessary.
We process the above data to enable the use of our website (connection establishment), to ensure system security, to optimize our website, and to prepare and make anonymous statistics on the use of our Website. The legal basis for this processing is our legitimate interest in operating our website securely and efficiently and understanding how users interact with our website in order to improve it and ensure the security of our services.
Recipients of Personal Data
In general, we only share your personal data with third parties if this is necessary for the performance of the contract or if you have given us your consent. In this case, your data may be forwarded to the following recipients or categories of recipients:
Service providers that we use to process orders and payments or to provide other services (e.g., logistics providers, payment service providers, and credit reference agencies)
Public authorities and institutions (tax authorities, customs authorities, supervisory authorities, and law enforcement authorities) if there is a legal obligation or official order.
Legal advisors, auditors, and tax consultants
Third parties who provide legal, administrative, and IT services (e.g., providers of computer centres, data destruction companies, and providers of hosting services)
Third parties in connection with the transfer of business activities (in the event of a merger, acquisition, or asset sale)
External service providers who perform data processing on our behalf (so-called “data processors”), in connection with the operation of IT systems.
Cookies and Other Tracking Technologies
Like most websites, ELITE-POUCHES uses cookies and other tracking technologies (hereinafter referred to as “Cookies”) to enable certain functions of the Website and to understand how you use the Website. We may also use web beacons (including conversion pixels) or other technologies for similar purposes. In this Cookie Information, we explain what Cookies are, how we use them, and how you can control their use.
What are Cookies?
Cookies are small text files that are stored on your device when you visit a website. On each subsequent visit to the website or on each call of a file, the browser sends back the content of the file to the server, thus allowing the server to recognize the user and track the user’s activities on the Website. Cookies can be set by the Website itself or by third parties.
Purpose of Using Cookies
We use Cookies to provide you with a smooth, efficient, and personalized experience when using the Website. Cookies help us to identify you when you log in to your account, to remember your settings, preferences, and interests, and to store items in your shopping cart. We also use Cookies to collect statistical data on the use of the Website and to improve our services.
Types of Cookies
Cookies can be divided into different categories based on their purpose, origin, and lifespan. Below is an overview of the types of Cookies used on the Website:
Necessary Cookies: These Cookies are essential for the operation of the Website and for enabling basic functions such as page navigation and access to secure areas of the Website. Without these Cookies, the Website cannot function properly.
Functional Cookies: These Cookies allow the Website to remember choices you make (such as your language preference) and provide enhanced, more personalized features. For example, Functional Cookies can be used to remember your login details or to remember the contents of your shopping cart.
Performance Cookies: These Cookies collect information about how you use the Website, such as which pages you visit most often and whether you encounter any error messages. Performance Cookies help us to improve the performance of the Website and to optimize the user experience.
Marketing Cookies: These Cookies are used to track your online activity and to show you targeted advertisements based on your interests. Marketing Cookies may be placed on your device by third-party advertising networks.
Your Choices Regarding Cookies
When you visit the Website for the first time, you will be asked to consent to the use of Cookies. You can choose to accept all Cookies, reject all Cookies, or manage your preferences regarding the use of Cookies. You can also change your Cookie settings at any time by clicking on the “Cookie Settings” link in the footer of the Website.
If you choose to reject all Cookies, some functions of the Website may not be available to you, and you may not be able to use all the features of the Website.
How to Control Cookies
Most web browsers allow you to control Cookies through their settings. You can configure your browser to accept all Cookies, reject all Cookies, or notify you when a Cookie is set. You can also delete Cookies that have already been set.
Please note that if you disable or delete Cookies, some functions of the Website may not work properly, and you may not be able to use all the features of the Website.
Changes to the Data Protection Directive
We reserve the right to make changes to this Data Protection Directive from time to time. We will alert you to these changes by updating this Data Protection Directive. If we make material changes to this Data Protection Directive that strengthen our rights regarding the use of personal data, we have previously collected about you, we will obtain your consent by either sending you an email to your registered email address or by prominently posting information about the changes to our Sites.
Contact Information
If you have any questions or concerns about this Data Protection Directive or about how we handle your personal data, please contact us at the following email address: info@ELITE-POUCHES.COM.
Thank you for taking the time to read this Data Protection Directive. We hope it has helped you to understand how we collect, process, and use your personal data.
Last update: 17th May 2024 (version 1.0.)